At Faluchi Agro Resources Limited, we are committed to supplying quality agricultural inputs and ensuring that customers receive the correct products in good condition.

Eligibility for Returns or Refunds:

A return, replacement or refund may be considered where:

* The customer receives an incorrect product.
* The product received is damaged, defective, expired or unusable at the time of delivery.
* An item paid for is unavailable and an acceptable replacement cannot be provided.
* The order cannot be fulfilled after payment has been confirmed.

Customers must report any issue within 24 hours of receiving the order. The complaint should include the order number, photographs or videos of the product, packaging and delivery condition.

Products That Cannot Normally Be Returned:

For product-quality, agricultural and biosecurity reasons, we may not accept returns for:

* Opened or used seeds, fertilizers, agrochemicals or growing media.
* Seedlings, live plants, grafted trees and other perishable agricultural products after successful delivery.
* Products damaged because of incorrect handling, storage, application or planting by the customer.
* Products returned without prior approval.
* Change-of-mind purchases after the order has been dispatched.

Seed Germination and Crop Performance:

Seed germination and crop performance may be affected by environmental and management factors, including soil condition, planting depth, temperature, watering, chemical application, pest pressure and storage.

Therefore, germination failure or poor crop performance does not automatically qualify for a refund unless a confirmed product defect is established. Customers are encouraged to follow the recommended agronomic instructions and contact us for guidance.

Order Cancellation:

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Where a cancellation is approved, logistics, payment processing or other non-recoverable charges may be deducted where applicable.

Refund Process:

To request a refund, the customer should contact Faluchi Agro Resources Limited through our official WhatsApp number, telephone number or email and provide:

* Customer’s full name
* Order or transaction reference
* Product purchased
* Reason for the request
* Relevant photographs or videos

Each request will be reviewed based on the circumstances and supporting evidence.

Approved Refunds:

Approved refunds will be returned through the original payment method wherever possible. Processing time may depend on Paystack, the customer’s bank and the payment channel used.

Customers will be informed once the refund has been initiated. Paystack supports full or partial refunds through its transaction system.

Delivery Charges:

Delivery charges are generally non-refundable after a delivery attempt has been completed, except where the return results directly from an error by Faluchi Agro Resources Limited.

Contact:

For refund or return enquiries, customers should contact:

Faluchi Agro Resources Limited
Email: faluchiagroresourcesltd@gmail.com
Location: Lagos State, Nigeria